SINCE SERVICE MATTERS:

Please send us your question or contact us at 732-346-6666 if you cannot find the answer you are looking for. We will respond to you by the next business day.

Frequently Asked Questions

Q. What is your service area?

A. Continental US and Canada, including New York City and its boroughs.

Q. Why should I use MX Logistics?

A. MX Logistics has been providing superior service to our customers since 1987. One of the advantages of using MX Logistics is that most of our Less-Than-Truckload (LTL) shipments are “load to ride” from our Edison Terminal directly to the delivery point without being cross docked unlike our competition, or common carriers.

Q. How do I obtain a rate quote?

A. You can use our Online Rate Quote, or email sales@mxlogistics.com, or call our office 732-346-6666 for Sales.

Q. What other transport service does MX Logistics offer?

A. Please see our Services page.

Q. Do you offer expedited services?

A. Yes, we will review the least cost option to handle your emergency without compromising service, damages, and safety regulations.

Q. How do I schedule a pick up?

A. You can schedule your pick up online (via our ONLINE TOOLS page) or just contact our Dispatcher at 732-346-6666. You will receive confirmation that your pick up has been scheduled in our system.

Q. How much notice do you require to schedule a pick up?

A. One to two business days is preferred; however, same day pickups are not a problem for us.  On large scale projects, like store roll outs, we will work a few weeks in advance with our customers from: concept, design, scheduling, routing, and execution.

Q. What should I do if I have a question about my bill?

A. Our Billing and Collections Department is available Monday-Friday, 9:00am-2:00pm, to answer your billing questions. They can be reached via phone at 732-346-6666 ext. 7118, or via fax at 732-225-2090, or email billing@mxlogistics.com .

Q. Is MX Logistics insured?

A. Yes, all insurance requirements and licenses are current including DOT satisfactory rating.

Q. How is damage handled by MX Logistics?

A. In the rare event that there is damage or missing freight, please contact us to file a CLAIM by the next business day. Damages or Loss must be noted on the Bill of Lading at the time of delivery.

Q. Do you handle HAZMAT freight?

A. No